Support
Need help with the app or your Talkwcarina account? We are here to help.
Contact us
Email our support team describing the issue. If possible, write from the same email address registered on your account.
support@talkwcarina.comWe reply within 24 business hours.
Frequently asked questions
How do I reset my password?
On the login screen, tap “Forgot my password” and enter the email registered on your account. You will receive a verification code to set a new password. If you sign in with your Google account, your password is managed by Google and there is no Talkwcarina password to reset.
How do I cancel my subscription?
Open your profile in the app and go to the subscription section to cancel. Your access to the content remains active until the end of the period you already paid for, and you will not be charged again after that. If you run into any trouble, email our support team and we will cancel it for you.
How do I delete my account?
You can delete your account directly in the app, in your profile settings. You can also request deletion by emailing our support team. Deletion removes your profile, enrollments, progress, and messages, as described in our Privacy Policy.
How do I report inappropriate content or block a user?
Long-press the content (or use the “⋯” menu) in the app to report inappropriate content or block a user. All reports are reviewed within 24 hours, and content that violates our Terms of Use is removed. Offending users may be suspended or banned.
How do I contact my teacher?
Use the chat inside the app: open the conversation with your teacher in the messages area to ask about lessons, exercises, or your subscription.